Navigation and service

Access assistance for individuals

Consultation - Application - Sketch of Directions

Our employees are always available to answer your questions. A personal consultation is also possible during office hours in the Berlin headquarters as well as in our regional offices. Please note that German is the official language on the phone. But you can write to us in English.

Opening and consultation hours
Monday to Thursday: 8am to 12am and 1pm to 5pm
Friday: 8am to 2pm

Address
Karl-Liebknecht-Straße 31/33
10178 Berlin-Mitte

Consultation by phone
Monday to Thursday: 8am to 5pm
Friday: 8am to 2pm

Phone
+49 (0)30 23 24-70 00

E-Mail
post@bstu.bund.de

Transport connection

  • Alexanderplatz:
    Suburban train: S3 / S5 / S7 / S75
    Subway: U2 / U5 / U8
    Bus: 100 / 200 / 248 / M48 / JetExpressBus TXL
    Tram: M2 / M4 / M5 / M6
    Regionalexpress: RE1 / RE2 / RE7 / RB 14
  • Mollstraße/Prenzlauer Allee:
    Tram: M8
  • Subway Rosa-Luxemburg-Platz:
    Subway: U2

Sketch of directions

Location plan of the central officeLocation plan of the central office Source: BKG

Application Form for Private Individuals

Download and print out the application form.

more: Application Form for Private Individuals …

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